WORK ORDERS • DISPATCH • STATUS SMS

Property Maintenance Scheduling | Tenant Requests & Technician Dispatch

Work orders + scheduling + status SMS to tenants. EchoDial routes the right technician, keeps managers and tenants in the loop, and helps your team resolve tickets faster with photos, notes, and checklists.

Tenant request intake → work order creation
Technician scheduling & smart dispatch
Status SMS to tenants & managers
Photos, notes, e‑sign & payments
Property Maintenance Scheduling with Tenant Requests and Technician Dispatch
64%

Requests After Hours

37%

Faster First‑Touch

2.3x

Faster Ticket Resolution

3.6hrs

Admin Time Saved/Day

Built for Property Managers & Maintenance Teams

From tenant request intake to final sign‑off, EchoDial helps property teams triage, schedule, dispatch, and communicate clearly—so tickets get resolved faster and tenants stay informed.

Tenant Requests → Work Orders

Collect requests via portal or link, capture photos, and convert into prioritized work orders in one click.

  • Branded intake portal
  • Priority & SLA tags
  • Photo/file uploads
  • Category routing

Scheduling & Dispatch

Assign by skill, building, and proximity. Keep ETAs accurate with drive‑time buffers and route awareness.

  • Route‑aware calendar
  • Team/skill filters
  • On‑the‑way texts
  • Technician app

Status SMS & Notifications

Automated SMS/email updates keep tenants and managers informed from request to completion.

  • Received, scheduled, en‑route
  • Delay & reschedule options
  • Live status page
  • Feedback & review link

Photos, Notes & Checklists

Technicians attach photos and complete checklists for consistent, documented work.

  • Custom templates
  • Before/after media
  • Defect tagging
  • Resident sign‑off

Vendor Management

Invite trusted vendors, assign by category/location, and track performance and costs.

  • Preferred vendor lists
  • Auto‑assignment rules
  • Cost tracking
  • Safety & insurance files

Payments & Deposits

Collect deposits or payments when applicable (e.g., owner billing or resident charges).

  • Secure deposits
  • Email receipts
  • Tip options
  • Itemized charges

What Property Teams Say About EchoDial

Alex Rivera
Property Manager, Skyline Residences

“Tenants submit requests online, and status texts reduce calls to our office. Dispatching by building and skill saves hours every week.”

Priya Shah
Maintenance Lead, HarborView

“Techs share photos and complete checklists on site. Managers see progress in real time, and residents know when we’re en‑route.”

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EchoDial Pricing Plans

EchoDial vs. Generic Scheduling Tools

See why property teams switch to EchoDial for tenant request intake, work orders, status SMS, and route‑smart dispatch.

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Switch between monthly and yearly billing to see different pricing options.

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Features Starter Growth Max
Automated Calls 600 1200 2400
SMS/MMS Texts 600 1200 2400
Emails Unlimited Unlimited Unlimited
AI Explainer Videos Unlimited Unlimited Unlimited
Support Basic Priority 24/7

Ready to Streamline Maintenance?

Join property teams reducing calls with status SMS, dispatching smarter, and resolving tickets faster with EchoDial.

Frequently Asked Questions for Property Managers

Answers to common questions about tenant requests, work orders, dispatch, and status updates.

Residents submit requests via your branded portal or link. EchoDial captures details and photos, then you convert the request to a work order with priority and category in one click.

Yes. Assign by location, building, and technician skill. Use route awareness and drive‑time buffers to keep ETAs accurate.

Automated SMS/email updates cover key milestones: received, scheduled, en‑route, and completed. Tenants can reschedule or add access details from a secure link.

Yes. Technicians add photos and complete checklists in the field. Capture resident or manager sign‑off on completion for better records.

Yes, when applicable. Collect deposits to reduce cancellations and finalize payment on site or online with itemized charges.

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